Each order is carefully prepared to ensure optimal protection of the products, especially the most fragile ones.

This meticulous process involves an average lead time of less than 5 business days before dispatch.

Delivery is then handled by an external carrier. As an indication, the observed delivery times are generally:

• 4 business days for small parcels
• 6 business days for larger shipments

These timeframes may vary depending on the destination and logistical conditions.

We pack all shipments with the utmost care to ensure they are not damaged during transport. If you notice that the carrier wants to deliver a damaged package, please refuse to accept it.

If you wish to return a jar, you have a legal period of 14 days to do so. In this case, please send it to our warehouse address. Make sure to pack it properly to avoid any damage during transport. No refund can be issued for damaged products.