Effective as of August 28, 2025

These Terms of Use have been translated into several languages to facilitate reading and understanding. However, in the event of any discrepancy in interpretation or contradiction between a translated version and the original French version, only the French version shall be deemed authentic and legally binding.

1. PRESENTATION AND ACCEPTANCE OF THE TERMS

This website is operated by Provencelia. By browsing this site and/or making a purchase, any user of the Provencelia site unreservedly accepts these Terms of Use as well as any other terms and policies to which they refer (including the General Terms and Conditions of Sale and the Privacy Policy).

These Terms of Use apply to all users of the site, including but not limited to visitors, customers, vendors, merchants, and content contributors.Please read these terms carefully before using the site. If you do not agree to all the terms herein, you are not authorized to access the site or use the services offered on it.

Any new feature or tool added to the site will also be subject to these Terms of Use.

2. CONDITIONS OF ACCESS AND USE OF THE SITE

The User declares that they are of the legal age of majority in their country or region of residence. If not, they confirm that they have the authorization of their legal representative to use the site. The User undertakes to use the site lawfully and fairly, in compliance with these terms and the rights of third parties. Provencelia reserves the right to refuse access to the site or its services to anyone, at any time, and for any legitimate reason.

The User is informed that any content they may transmit via the site (with the exception of banking information) may circulate unencrypted over networks and be adapted to the technical requirements of networks or connected devices. Bank card information is always encrypted during transmission over networks. The User is responsible for maintaining the confidentiality of their login credentials in the event of creating a personal account.

The site is normally accessible at all times. However, Provencelia reserves the right to suspend, limit, or interrupt access to all or part of the site, particularly for maintenance operations or content updates. Provencelia cannot be held liable for the consequences of such unavailability on the User’s activities.

3.PROHIBITED USES

The User is strictly prohibited from using the site or its content for:

• any illegal activity or in violation of applicable laws and regulations (local, national, or international);
• encouraging third parties to commit illegal acts;
• infringing on the intellectual property rights of Provencelia or any third party;
• harassing, abusing, insulting, defaming, intimidating, or discriminating against anyone, particularly on the basis of gender, sexual orientation, religion, origin, race, age, or nationality;
• spreading false or misleading information;
• transmitting viruses, malware, or any harmful code that may affect the functionality of the site, the Service, a third-party site, or the Internet;
• collect or attempt to collect the personal data of others without their explicit consent;
• send spam, engage in phishing or data scraping;
• use the site for obscene purposes or purposes contrary to good morals;
• bypass or compromise the security measures of the site or any other website;
• impersonate another person or entity, or misrepresent your affiliation with any person or entity;
• reproduce, duplicate, copy, sell, resell, or exploit all or part of the Service, the use of the Service, or access to the Service, without the express written authorization of Provencelia.

In the event of a breach of these terms of use or, more generally, in the event of a violation of these Terms and Conditions of Use, Provencelia reserves the right to suspend or terminate, without notice, the User’s access to the site and its services.

4. COMMENTS, TESTIMONIALS, REVIEWS AND SUGGESTIONS

Any review, suggestion, testimonial, creative idea, project or content submitted to Provencelia, whether at our request or spontaneously — whether sent by email, via a form, a message or any other channel — may be freely used by Provencelia for communication, promotion or improvement of its products or services.

By submitting such content, the User grants Provencelia a non-exclusive, royalty-free, worldwide, and perpetual license to use, reproduce, modify, publish, translate, distribute, and display such content in any media.This use will not entitle the User to any compensation.

The customer undertakes not to transmit any content:

• of a defamatory, insulting, obscene, violent or discriminatory nature;
• contrary to current legislation, public order or good morals;
• infringing the rights of third parties, particularly in terms of intellectual property, confidentiality, privacy or image rights.

The User guarantees that they hold all necessary rights to the content they provide to Provencelia and that none of this content infringes the rights of any third party.

Provencelia reserves the right (without being obliged to do so) to monitor, moderate, or remove any content submitted by a user if it violates the above commitments, or if Provencelia deems it illegal, harmful, offensive, threatening, defamatory, obscene, contrary to public order or good morals, in violation of intellectual property rights, or more generally incompatible with these Terms of Use. This intervention may take place at any time and without prior notice.

5. SITE CONTENT

The information, descriptions, and visuals presented on the Provencelia site are for informational purposes only. Provencelia strives to ensure the accuracy and updating of this content, but does not guarantee its completeness or timeliness.These elements do not constitute either a commercial offer or a contractual commitment on the part of Provencelia regarding the products or services presented, nor a guarantee of availability or compliance of these products and services.
For any specific information regarding the products (in particular price, availability, delivery times, warranties, or return policy), the User must refer exclusively to the General Terms and Conditions of Sale (GTC). In the event of any contradiction between these Terms of Use and the GTC, the provisions of the GTC shall prevail.

Certain information available on the site may no longer be up to date (for example, historical data) and is provided for reference only. Provencelia reserves the right to modify, update, or delete all or part of the site content at any time and without prior notice, without any obligation to update the published information.

It is the responsibility of each user to independently verify the relevance and accuracy of the information on the site before making any decision based on this information. The use of the site and its content is at the User's own risk. 

6. THIRD-PARTY SERVICES AND EXTERNAL LINKS

Certain services, content, or tools available on the Provencelia site are provided by third-party entities. Provencelia has no control over these third-party services and cannot guarantee their availability or proper functioning. Consequently, Provencelia disclaims all responsibility for any damages or losses that may result from the use of these third-party services. Users are advised to consult the terms of use and privacy policies specific to each third-party service before using them.

The site may contain hyperlinks to external websites that are not managed by Provencelia. We assume no responsibility for reviewing or evaluating the content or accuracy of these third-party sites, and we do not guarantee in any way the offers, content, products, or services offered on them.

Provencelia will not be held liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transaction made on these third-party sites. Any claim, question, or complaint regarding a service or product provided by a third party must be addressed to the third party in question. The User is therefore invited to carefully read the policies and terms of use of these third-party sites before engaging in any transaction.

7.PERSONAL DATA

The processing of personal data of users of the Provencelia website is governed by our Privacy Policy. By using the site, the User acknowledges having read and accepted this policy. For any information regarding the collection, use, and protection of your personal data (as well as the use of cookies), please refer to the Privacy Policy available on the site.

8. INTELLECTUAL PROPERTY

All elements present on the site (including texts, graphics, logos, images, photographs, videos, as well as the selection or arrangement of these elements) are protected by intellectual property laws. These elements are the exclusive property of Provencelia or its partners.

Consequently, any reproduction, representation, modification, distribution, or exploitation, even partial, of the site or any of its elements is strictly prohibited without the express prior written authorization of Provencelia. Any unauthorized use of the site's content may constitute an infringement engaging the civil and criminal liability of its author.

9. LIMITATION OF LIABILITY

Provencelia makes every effort to ensure the proper functioning of the site and the security of its users. However, we do not guarantee that the service will be uninterrupted, secure, or free from errors or defects. The User acknowledges that access to and use of the site are at their own risk.

To the extent permitted by law, Provencelia excludes all liability for direct or indirect damages that may result from the use or inability to use the site or its content.This includes, but is not limited to, data loss, loss of profit, business interruption, or any other financial or commercial harm.

Under no circumstances shall Provencelia be held liable for special, indirect, or consequential damages resulting from the use of the site, even if it has been previously informed of the possibility of such damages.

10. MODIFICATION OF THESE TERMS

Provencelia reserves the right to modify or update, at any time, all or part of these Terms of Use. The applicable version of the terms is the one in force and accessible on the site at the date of consultation by the User. It is therefore the User's responsibility to regularly consult this page to stay informed of any changes. By continuing to use the site after the publication of changes to the terms, the User accepts the modified Terms of Use.

11.DIVISIBILITY

If any provision of these terms is declared illegal, void, or unenforceable by a competent authority, that provision will only be enforced to the extent permitted by law. The part deemed invalid will then be considered severed from these terms, without affecting the validity of the remaining provisions, which will remain fully in effect.

12. TERMINATION

These terms come into effect upon the User’s first use of the site and remain applicable until terminated. The User may terminate their commitment under these terms by ceasing to use the site at any time.

In the event of the User’s failure to comply with any provision of these Terms of Use, Provencelia may immediately suspend or terminate their access to the site without prior notice.Termination will result in the immediate end of the User’s rights to use our services, subject to clauses which, by their nature, survive termination. The obligations and responsibilities incurred by the parties prior to the termination date will continue to have effect after the end of this agreement.

13. APPLICABLE LAW AND DISPUTES

These Terms of Use are governed by French law (both substantive and procedural rules). In the event of a dispute relating to the application or interpretation of these conditions, the User and Provencelia agree to first seek an amicable solution. Failing an amicable resolution, any dispute will be subject to the exclusive jurisdiction of the French courts.

These Terms of Use apply in addition to the General Terms and Conditions of Sale.In the event of any contradiction between the provisions of the Terms of Use and those of the Terms and Conditions of Sale, the latter shall prevail for any dispute related to an order or a purchase made on the site.

14. CONTACT

For any questions regarding these terms of use or the operation of the site, you can contact us at the following email address: contact@provencelia.com.