Do you have a question?

We are here for you. We will be happy to help you choose the size, shape, and color. Leave us a message and we will get back to you as soon as possible. Thank you!

Frequently Asked Questions

Orders

When will my order be delivered?

We strive to ship orders (if possible) on the same day as the order or the following day. Delivery by the carrier then takes 24 to 48 hours.

What should I do if my package was delivered damaged?

We pack all shipments with the utmost care to ensure they are not damaged during transport. If you notice that the carrier wants to deliver a damaged package, please refuse to accept it.

Returns or exchanges

How can I return a product?

If you wish to return a jar, you have a legal period of 14 days to do so. In this case, please send it to our warehouse address. Make sure to pack it properly to avoid any damage during transport. No refund can be issued for damaged products.

Contact

Billing address

PROVENCELIA
1 Rue Charles Petre
57000 Metz, France

Address for pickups and returns

PROVENCELIA
32 rue de l'Aérogare
57155 Marly, France

Affordable price

Affordable prices for pots that combine quality, elegance, and durability. Give your plants the best, without compromise.

Quality and fast delivery

No need to travel – your pots are delivered directly to your home thanks to pallet transport

We are here to answer your questions

Choosing a ceramic pot can be a complex process. We are here to make it easier for you.